OpenAI CEO Sam Altman thinks some jobs will be 'totally, totally gone' thanks to AI, but he still wouldn't trust ChatGPT with his 'medical fate'
PC Gamer
Fireside chat with Fed vice chair Michelle Bowman, Capital Framework for Large Banks conference, Federal Reserve Board
“Some areas, again, I think are just, like, totally gone. I don't know if any of you have used these AI customer support bots, but it's incredible. ... it can do everything that any customer support agent at that company could do, it does not make mistakes, it's very quick”
Sam Altmanreported 23 July 2025- What you'll lose5/5
A whole job category, 'totally gone'.
- Condescension2/5
'It does not make mistakes.'
- Tone-deafness3/5
Told to a room at the Federal Reserve.
- Doom2/5
Mass displacement, cheerfully narrated.
- Hypocrisy3/5
In the same talk, he would not trust ChatGPT with his own medical fate.
Full time15 pitchforksof a possible 25
Think the referee got a count wrong?
Call received. VAR is having a look: the referee reviews every call, and the score stands until then.
The occasion
Fireside chat with Fed vice chair Michelle Bowman, Capital Framework for Large Banks conference, Federal Reserve Board, reported 23 July 2025.
Context
Asked about AI and jobs, Altman said no one knows what happens next but that some areas will be 'totally, totally gone', singling out customer support, where he described an AI agent that answers the phone, has no phone tree and does everything a human agent could.
Crowd reaction
Critical commentary
Futurism says Altman 'effectively threw humans under the bus', questions whether the technology is close to that goal and cites Klarna reversing course on AI support; TechSpot also notes Klarna started hiring humans again.
- TechSpot: Sam Altman warns AI could wipe out entire job categories, customer support roles most at risk
- Futurism: Sam Altman Says OpenAI Is Poised to Wipe Out Entire Categories of Human Jobs
- PC Gamer: OpenAI CEO Sam Altman thinks some jobs will be 'totally, totally gone' thanks to AI, but he still wouldn't trust ChatGPT with his 'medical fate'
- Where the exact words are printed